Résumé

Jeffrey James Washko | UX and Interactive Design

Visionary creative leader experienced working with startups, agencies, and Fortune 50 enterprises. Specializing in design thinking and user experience design. Passionate about creating accessible and elegant solutions to complex business problems through the use of thoughtfully designed interface systems, built to scale.

Humana

2022 - 2023

Remote

Full-Time

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Consumer Experience Lead - Interactive Design

At Humana's CenterWell Pharmacy, I served as interactive design thought leader on the Pharmacy Service Experience Team. Managed a product portfolio centered on omni-channel strategies to measurably improve end-to-end user experience and overall customer satisfaction. Developed and maintained wireframes and interactive prototypes for new and existing features.

  • Led design thinking workshops, discovery, and ideation sessions focused on desirability, feasibility, and viability. Informed research requirements and approach, and synthesized key findings for leadership stakeholders.
  • Created human-centered design documentation including journey maps, process flows, and user personas in support of customer-facing web and mobile app design efforts, improving visibility and understanding for the project teams.
  • Collaborated across agile design, product, and operations teams to facilitate the creation of a brand new Customer Loyalty Program experience from initial concept, through prototype, testing, and pilot launch.

Design Science Group, LLC

2022 - 2022

Philadelphia

Full-time / Contract

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Design Director

At Design Science, a human factors research consultancy servicing the healthcare sector, I led a team of experts in the field of usability and human-centered design.

  • Transformed the design department's vision and strategy, introducing techniques that improved team efficiency through strategic use of automation.
  • Orchestrated visual and information design in support of user-centered research projects.
  • Implemented a redesigned knowledge platform, improving overall information architecture and employee onboarding and training workflows.

Prize LLC

2021 - Current

Remote

Part-Time

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Chief Creative Officer

At Prize LLC, an early-stage technology startup, our mission is to help US military veterans navigate the transition from military to civilian life. This role is part-time and unfunded.

  • Establish the identity of the company and the branding of its initial product offering, a mobile application for iOS and Android.
  • Play a key role in shaping product ideation and development, from establishing processes and best practices (sprint / agile) through research, design, execution, and delivery.

Goodway Group

2015 - 2021

Remote

Full-Time

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Senior Interactive Designer

At Goodway Group I worked on targeted programmatic marketing campaigns for major brands such as Chevrolet, McDonald’s, Planet Fitness, Staples, Kubota, and more.

  • Pioneered data-driven design techniques, automating production processes for timely delivery of digital creative assets. Recognized with an award for Outstanding Creative Execution, 2016.
  • Architected sophisticated templated design systems for advanced dynamic display ad systems (DCM, Facebook, Amazon), ensuring scalable custom layouts across hundreds of ad variants.
  • Mentored junior designers and contributed to company-wide presentations. Routinely showcased our creative products for the sales and marketing teams, which led to increased leads and new business.
  • Serviced operations and sales teams by building wireframes, microsites, mock-ups, and click- throughs to help win new clients and new business.

CraftHounds, LLC

2017 - 2019

Remote

Part-Time

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Director of Design

At on-demand delivery startup CraftHounds, I oversaw a team of UX designers, content editors, and graphic artists. This was an unpaid, part-time passion project working with a team I believed in.

  • Led the redesign of web and mobile apps, boosting user engagement and new signups 40% QoQ.
  • Collaborated with the CEO and Director of Product, ensuring accurate and timely design implementation under tight budget constraints.
  • Launched the product in select markets in November 2018 for pilot audiences, establishing market traction.

Comcast

2011 - 2016

Philadelphia, PA

Full-Time

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Data Quality Editor

Maintained and edited Video On-Demand (VOD) showcards. Graphic editing of art assets for display across various media delivery platforms (set-top boxes, web, mobile, linear programming, VOD, PPV). Handled reporting, troubleshooting and tracking defects.

  • Owned curatorial maintenance of very large image data sets (10M+ canonical records) with extreme attention to detail, ensuring accurate representation in interactive VOD menus.
  • Contributed to UI design and wireframing for internal software components and trained incoming editorial staff and related teams in VOD information architecture.

Volunteer Experience

2018 - Present - Assistant Instructor, Dramability Works 501(c) Lancaster, PA

Education

  • 2021 - Enrolled in Google's UX Designer Career Certificate program.
  • 2017 - Completed online certifications for HTML5, CSS, and JavaScript from W3Schools.
  • 2009 - Graduated from Pennsylvania College of Art and Design with a BFA in Communication Arts - Illustration.

Skills and Expertise

  • Illustration
  • Design
  • Front End Dev
  • Motion Design / Animation
  • UX Research
  • Adobe PS, AI, ID, AN
  • Adobe XD
  • Figma
  • Sketch
  • Miro
  • Notion
  • Google Web Designer
  • HTML
  • CSS
  • Javascript
  • React.js / Node.js
  • PHP

Contact Me

610.772.0639

jeffreyjames.art@gmail.com

Connect on LinkedIn

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